LEGAL
Privacy Policy
Last updated: 17 August 2026
This Privacy Policy explains how Cencota collects, uses, stores and shares personal information when business visitors use cencotabeauty.com, submit an inquiry or communicate with us.
Summary: We collect the information needed to respond to B2B inquiries and manage business relationships. We do not sell personal information. You may contact cs@cencotabeauty.com about your privacy rights.
1. Who We Are
This website is operated under the Cencota brand by Cencota (Guangzhou) Cosmetics Co., Ltd. (臻谷堂（广州）化妆品有限公司) (the “Company,” “Cencota,” “we,” “us,” or “our”). We provide B2B hair care OEM/ODM manufacturing information and inquiry services to business customers worldwide.
Privacy contact: cs@cencotabeauty.com
2. Information We Collect
When you submit an inquiry or otherwise contact us, we may collect:
- your name;
- work email address;
- telephone or WhatsApp number;
- company name;
- country or region;
- product requirements and expected quantity;
- files you choose to upload; and
- the content of your messages and subsequent business communications.
We may also collect technical information such as IP address, browser type, device information, referring pages, pages viewed, approximate location, cookie identifiers and interaction data when analytics, security or advertising tools are enabled.
Please do not upload sensitive personal information, payment card data, medical information, government identifiers, confidential third-party information, or files you are not authorized to share.
3. How We Collect Information
We collect information directly from you through Elementor inquiry forms, email, telephone, WhatsApp and other communications. Technical information may be collected automatically through our website, hosting environment, cookies and similar technologies. We may also receive business contact information from your company or an authorized colleague when they introduce you to us.
4. How and Why We Use Information
We may use personal information to:
- respond to inquiries and prepare project discussions, quotations or proposals;
- communicate about product requirements, formulas, packaging, samples, production and related services;
- manage business relationships and maintain inquiry records;
- send B2B marketing communications where permitted by law and consistent with your choices;
- operate, secure, troubleshoot and improve the website;
- measure website performance and advertising effectiveness when analytics or advertising tools are enabled;
- prevent fraud, abuse and security incidents; and
- meet legal, regulatory, accounting and dispute-resolution obligations.
Depending on the applicable law and context, our processing may rely on your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with legal obligations, or our legitimate interests in operating and developing our B2B business. Where consent is required, you may withdraw it at any time.
5. Cookies and Planned Tracking Tools
Our website may use essential cookies required for functionality and security. We also plan to use Google Analytics 4, Meta Pixel and Google reCAPTCHA. If enabled, these providers may place cookies or use similar technologies to measure usage, advertising performance, prevent abuse or distinguish human users from automated traffic.
Non-essential analytics or advertising technologies should only be activated in accordance with applicable consent requirements. You may be able to manage non-essential cookies through our cookie banner or browser settings. Blocking certain cookies may affect website features.
6. Where Information Is Stored and Who Receives It
Inquiry data may be stored or processed in our WordPress administration area, company email, Feishu, customer relationship management tools, and a company-operated system. Our website is hosted through Hostinger and uses Elementor forms.
We may share information with authorized employees and service providers that support hosting, website operation, email, communications, analytics, advertising, security, cloud collaboration and customer relationship management. These recipients may process information only for the relevant service or business purpose and subject to applicable contractual and legal safeguards.
We do not sell personal information. We may disclose information when required by law, to protect legal rights or security, in connection with a corporate transaction, or with your direction or consent.
7. International Data Transfers
Cencota serves global B2B customers and operates from China. Your information may therefore be transferred to, accessed from, or stored in countries or regions other than where you are located. Some service providers may also process information in multiple jurisdictions.
Where applicable law requires it, we will use appropriate transfer mechanisms, notices, consents and contractual or technical safeguards. The privacy and data-protection laws in another jurisdiction may differ from those in your country or region.
8. How Long We Keep Information
We keep inquiry and business-contact information only for as long as reasonably necessary for the purposes described in this Policy. Our usual retention period is no longer than five years after the most recent substantive business interaction, unless a shorter period is appropriate or a longer period is required for legal obligations, accounting, contract administration, dispute resolution, fraud prevention or the establishment, exercise or defense of legal claims.
When information is no longer required, we will delete, anonymize or securely isolate it in accordance with applicable law and operational requirements.
9. Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no website, email system, transmission method or storage system can be guaranteed to be completely secure.
10. Your Rights and Choices
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; restrict or object to certain processing; withdraw consent; or complain to a competent data-protection authority.
To make a request, email cs@cencotabeauty.com. We may need to verify your identity and authority before responding. Certain rights may be limited by legal exceptions, contractual requirements or our obligation to retain records.
11. Marketing Communications
We may contact business prospects and customers by email, telephone or WhatsApp regarding inquiries, services and relevant B2B updates where permitted by law. You may opt out of marketing emails by using the unsubscribe method included in the message or by contacting cs@cencotabeauty.com. Opting out of marketing does not prevent necessary service or transaction-related communications.
12. Children
This website and our services are intended for business users and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, technology or legal requirements. The revised version will be posted on this page with an updated “Last updated” date. Material changes may be communicated by additional means where required.
14. Contact Us
For privacy questions, requests or complaints, contact:
Cencota (Guangzhou) Cosmetics Co., Ltd.
Chinese legal name: 臻谷堂（广州）化妆品有限公司
Email: cs@cencotabeauty.com